The total cover of IT support for desktops, laptops, servers, network and communication systems with scheduled visits to ensure systems uptime. This all inclusive IT support agreement means that all systems get full preventative maintenance, routine checks and analysis. In an extreme case that there is a problem, we will be there rapidly to resolve the issue. If there is a hardware issue, we will diagnose and help you obtain warranty replacement or help replace the failed component quickly and with as little downtime as possible. No matter how long it takes or what the issue, it is included.